Chili Piper
Roadmap
Feature Requests
Changelog

Roadmap

Planned (next)

Allow reps to create their own group booking links without admin setup
Feature Requests
Meeting buffers as a rep/individual setting
Feature Requests
Chat triggers in Orchestrator
Feature Requests
Slide-Out Display Option for the Chat Widget
Feature Requests

In Progress (now)

Log Chat Transcripts to HubSpot Contact Records
Feature Requests
Support Chili Piper MCP in Gemini
Feature Requests
Spam Checker for Distro
Feature Requests
Restore SMS reply visibility that was available in the legacy platform
Feature Requests
Read-Only vs. Write Permission Scoping for the Chili Piper MCP
Feature Requests
End-user (rep-facing) MCP for personal metrics
Feature Requests
View past and upcoming meetings together in a single date-range filtered view
Feature Requests
MS Teams integration for Distro & Orchestrator
Feature Requests
Fallback assignees when owner is unavailable or OOO
Feature Requests
Track website visits in Chili Piper
Feature Requests
Organize, search, and filter Routers, Rules, and Teams (folders, status, archiving)
Feature Requests
Enhanced Ownership Update Functionality in Chat Journeys
Feature Requests
Multi-assignment / Double-RR in Chat
Feature Requests
Concierge Live call activity report
Feature Requests
Automatic no-show detection and handling
Feature Requests
Manage routing rules in a table view with spreadsheet/CSV bulk upload
Feature Requests
AI-assisted routing flow builder
Feature Requests
Automatic No Shows with Gong
Feature Requests
Automatic No-Show Detection for Google Meet
Feature Requests
Automatic no-show detection for Zoom meetings
Feature Requests
Display pop-ups, banners, or ribbon offers on the website to engage visitors directly
Feature Requests
Show the source of the knowledge base content used in each AI chat response
Feature Requests

Released

Custom sender address for meeting invites
Feature Requests
Bring back workspace admin role
Feature Requests
Add multiple users to a workspace at once instead of one at a time
Feature Requests
Expand Chat Transcript availability beyond Live Chat
Feature Requests
Add a booking date column to the Meetings Activity page with sorting support
Feature Requests
Send built-in messages or reminders when a lead hasn't booked
Feature Requests
Multiple Spam Checkers for Different Workspaces
Feature Requests
Flexible Scheduling Options
Feature Requests
Compatibility with Hubspot Multi-Step Forms
Feature Requests
Sound Notification for New Chats
Feature Requests
Show which submitted form fields are mapped vs unmapped in Concierge logs
Feature Requests
Capturing Incomplete Form Submissions
Feature Requests
Trigger Salesforce Task creation at the end of a chat flow based on a score or condition
Feature Requests
Broadcast chat to all available reps simultaneously so the first to respond claims
Feature Requests
Show which page a chat session originated from to give reps more context
Feature Requests
Open the chat widget when a visitor clicks a specific button on the page
Feature Requests
Tables - Sorting
Feature Requests
Common Location for AI Agent Meeting Briefs
Feature Requests
Identify anonymous website visitors in chat using reverse IP lookup
Feature Requests
Spam Checker - Update Field
Feature Requests
Duplicate routing paths in Handoff
Feature Requests
Automatically enroll leads who didn't book into a follow-up
Feature Requests
Alert a rep when a qualified Lead doesn't book
Feature Requests
Add scopes to an existing API token without regenerating it
Feature Requests
Deal Creation in Orchestrator
Feature Requests
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