Restore SMS reply visibility that was available in the legacy platform
planned (next)
Drew Zieff
Reps could view SMS replies from guests in the legacy Chili Piper platform. This capability was not carried over to Fire, meaning reps who receive an SMS reply from a prospect have no way to see it within the product and may miss a response entirely.
Restore the ability for reps to view inbound SMS replies within Chili Piper Fire, matching the functionality that existed in the legacy platform.
Losing SMS reply visibility is a regression, not a missing feature. Reps who send SMS reminders and don't know a prospect replied are flying blind on a high-signal interaction. Restoring this parity is a basic expectation for customers who relied on it in the legacy product and haven't gotten it back.
Tristen Sleeper
updated the status to
planned (next)
Tristen Sleeper
Merged in a post:
SMS notifications to meeting host
N
Noah Bishop
SMS notifications for meeting activity are only sent to the booker. In many teams, the booker and the host are different people, which means the rep who is actually taking the call gets no real-time text notification and has to rely on the booker to relay the information manually.
Extend SMS notification configuration to allow the same recipient options already available for email notifications, including the ability to send to the meeting host, the assignee, or both.
Real-time text alerts lose most of their value if they only go to someone who isn't attending the meeting. This is a parity gap with email notifications that creates extra coordination overhead for any team where booking and hosting are split roles.
G
Gabby Vital
Hi, can we please get the SMS replies to go to the inbox please?