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How can we improve Chili Piper?

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4 results found

  1. Routing based on Pipeline

    Agicap wants to be able to route with concierge using the pipeline of diff reps

    1 vote

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  2. Declarative (code) flow descriptions

    It would be very helpful—and in some cases game-changing—to provide a way to describe routing flows using code instead of the web UI. For complex flows with many routing rules and distributions (e.g., 10 sales teams in various regions or countries, speaking various languages), it's very inconvenient to maintain such a flow consisting of dozens of routing nodes.

    1 vote

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  3. Ability to automatically load balance meetings between reps POST BOOKING (and automatically reassign meetings)

    Currently we use weights to try to ensure reps are load balanced from a schedule perspective, however, we've found this to be insufficient and end up needing to manually reassign meetings between reps. We'd love for Chili Piper to be able to automatically reassign meetings between a pool of reps as schedules firm up.

    2 votes

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  4. Ability to read a time stamp in Salesforce

    Ability to read a time stamp in salesforce. For example 8:00 needs to be routed to an EST rep while 17:00 should be routed to PST rep

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