65 results found
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Tables - Sorting
Anywhere a table is displayed in Fire, I would like the ability to sort by a column.
My first priority would be Assets since they are where changes happen most often:
- Teams
- Distributions
- Rules68 votes -
Send to Router (Distro)
Ability to trigger a Distro router from another Distro router
7 votes -
Add Option to choose Slack Channel In SLA node
In the SLA node you can only choose to send the assignee a slack or email. It would be helpful to send the notification to a slack channel instead.
5 votes -
Automated Team Management via CSV or API Integration
Enable team members and routing updates via CSV upload or API integration,
6 votes -
Add more than one Team to a Distribution.
Allowing to combine several teams in a distribution will ensure the necessary coverage when the teams are small.
2 votes -
Add a Description field/column to Router metadata
Simple request for 1 new field/column in the Router metadata so that we can add Description/Notes that are not feasible to capture in the Router Name alone
3 votes -
Ability to duplicate routing paths in the Handoff Router
I'd like to have the same ability as the Concierge router to duplicate existing paths
2 votes -
Speed to lead tracker
Being able to identify how long it took a rep to reach out to prospects. We can track if they hit the SLA or not, but can't say it took 10,15,20 minutes etc. Having a way to track this on the lead and also show the average per rep.
2 votes -
Fallback mechanism for Chat
Have a fallback mechanism similar to what we have for Distro
1 vote -
[Handoff] Be able to control the availability increments
[Handoff] I have set my availability increments to 5 minutes for a meeting type but i am still only able to book in 15 minute increments when using Handoff
1 vote -
Have the ability to reassign a call to any user available regardless of team
When a user needs to reassign a call to another team member, they should have the ability to pick from all team members if needed, not just team members who were part of the distribution the call was originally scheduled.
This should list anyone in the distribution the call was scheduled from first, and then, if no one is available, list any remaining person available.
1 vote -
Convert Lead and relate the Contact to a non-matched Account
We're looking at switching to a Contacts-only model in SFDC and want to convert leads in one of two ways:
- If there's a matched account, you convert the record under that account.
- If there's no match, it's still converted but under a specified placeholder account instead.
We do not want to create a new Account if there's no match.
1 vote -
Customizable Internal Email Notification
Allow the internal email being sent to the new lead owner. This will allow for the email to include various fields the internal teams want to know without having to click into the record and dig around.
Example:
Subject:
New {!routed lead.leadsource} lead! {!routed lead.company}
Message:
Lead Link: https://seesaw.my.salesforce.com/{!routed lead.leadidcaseinsensitive_c}of Students (Opportunity): {!routed lead.opportunityofstudents__c}
Total Enrollment: {!routed lead.numseesawstudentstotalc}
Name: {!routed lead.name}
Role: {!routed lead.rolec}
Organization: {!routed lead.company}
District Account ID: {!routed lead.districtaccountr.accountidcase_insensitivec}
District Account Name:{!routed lead.districtaccount_r.name}4 votes -
QA/UAT Environment Setup for Concierge Routers Testing
We currently have 20+ advanced concierge/routers and need a dedicated QA/UAT environment to test them under the same conditions as in the production workspace.
Issue:
• The application does not support copying between workspaces, requiring us to rebuild everything manually, which is inefficient and time-consuming.Request:
• Enable a QA/UAT environment where concierge routers can be tested exactly as they function in production.
• Provide a solution to copy configurations between workspaces to streamline testing and deployment.2 votes -
Send a notification when the CRM actions are stuck in pending status
Send a notification to the Admin whenever the CRM actions of a Concierge record is stuck in pending for more than X minutes.
2 votes -
ctrl find in a router
Can you add the option to ctrl + find on a Chili Piper Fire router page so that we can easily find routing rules and their "Display Calendar?". We have individual routers with 100+ routing rules, and we want to easily find a rule and its display calendar.
1 vote -
Ability to Change Team in Distribution after Publishing
When creating a distribution on the Fire Platform, we assign a team, but then it is not possible to change the team without re creating the whole distribution.
We need to be able to change the team in the distribution
6 votes -
Include form values in redirect URL as part of the URL instead of as Query Parameters
I'm trying to redirect to landing pages based off the locale of a user so they get redirected to a page translated to the correct language. The locale is typically part of the URL and not a Query parameter. It would massively reduce the complexity of our routing if we could simply specify a spot in the URL to place a value from the submitted form.
For example: https://ourwebsite.com/<locale_code_here>/thank-you
1 vote -
Names for groups in rules
When you have several branches of logic, it's hard to know what each group is used for. Helpful to be able to name the group so it's easier to update later. For example, Group 1 name could be US Territory.
2 votes -
Can we removed Meeting Type that does not have schedule link from Handoff Router
Can we removed Meeting Type that does not have schedule link from Handoff Router
1 vote
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