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How can we improve Chili Piper?

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3 results found

  1. Create Lead to Lead (L2L) Routing

    Prospects and Customers love the Chili Piper L2A matching routing capabilities. Routing based on the website domain or the email domain is a highly valued feature that gives Chili Piper a competitive advantage. It will be amazing if Chili Piper can route with the same logic for Lead to Lead (L2L) routing. This would allow a Lead to be routed to the owner of another Lead that has the same domain. It could use the same logic of matching by website domain or individual email domain.Lean Data and other routing softwares' offer this. It would be great if Chili Piper…

    11 votes

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    0 comments  ·  Advanced Matching  ·  Admin →
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  2. Allow non-admins to view the distributions

    Our reps would love to know when they are 'next' in the rota, and assume the rota is 'unfair' because the round robin calculation happens behind closed doors from their perspective.I'm sending them screenshots but would rather give them a window into the relevant queues.

    5 votes

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    Planned  ·  0 comments  ·  Queues  ·  Admin →
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  3. Split/Alternating Leads

    Currently we share a queue between 2 teams. We do not have geographic regions. All leads are directed to the same queue. We would like to distribute leads on an individual basis while keeping the leads between the two teams even. Best case would be a counter to distribute leads from the website between the two queues.

    1 vote

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    Planned  ·  0 comments  ·  Queues  ·  Admin →
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