Ability to Change Team in Distribution after Publishing
When creating a distribution on the Fire Platform, we assign a team, but then it is not possible to change the team without re creating the whole distribution.
We need to be able to change the team in the distribution
AdminAmina Bouzidi
(Admin, Chili Piper, Inc.)
shared this idea
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Joshua Lee commented
I think that the inability to do this makes it more difficult to plan for and address requested changes to distributions and team personnel. In Legacy we could just add and remove users from queues but in Fire we'd have to create a new distribution and potentially team too
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Mary Harling
commented
I do not see a way to change the team in the distribution. I watched the attached gif, but do not have the dropdown option in the team section like the example showed. I do agree this is needed.
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Ammar Albarghouthi commented
Absolutely. I encountered a situation where I had to switch teams swiftly, and recreating the distribution wasn’t feasible due to time constraints. Since the Distribution didn’t allow for team changes, I resorted to modifying the team members directly. Essentially, I removed all existing members and added members from a different team. This process was perplexing and not a long-term solution.