Settings and activity

40 results found

1. Blind Round Robin for Handoff

   6 votes

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   0 comments  ·  General Management » UX Improvements  ·  Delete…  ·  Admin →
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   AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  Oct 17, 2024

2. Native data enrichment.

   5 votes

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   1 comment  ·  Integrations » New  ·  Delete…  ·  Admin →
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   AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  Sep 12, 2024

3. Chat Integration with Zendesk Tickets

   4 votes

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   0 comments  ·  Chat  ·  Delete…  ·  Admin →
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   AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  Jun 13, 2024

4. Ability to organize routers, rules, teams into folders

   5 votes

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   1 comment  ·  General Management » Misc  ·  Delete…  ·  Admin →
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   AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  May 29, 2024

5. Distro/Form Concierge - Path Branching

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   0 comments  ·  Routing » CRM Router  ·  Delete…  ·  Admin →
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   AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  May 23, 2024

6. Integration into SFDC calendar

   3 votes

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   0 comments  ·  Integrations » Salesforce  ·  Delete…  ·  Admin →
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   AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  May 20, 2024

7. Reaching host booking limit is not used when showing meeting availability.

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   0 comments  ·  Calendar Booker » General  ·  Delete…  ·  Admin →
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   AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  May 8, 2024

8. Allow configuring order based on recency when matching against opportunities

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   0 comments  ·  Routing » Rules  ·  Delete…  ·  Admin →
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   AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  Apr 11, 2024

9. Do not consider inbound meeting count if booked on a weekend/extra hours in the day

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   0 comments  ·  Routing » Fairness  ·  Delete…  ·  Admin →
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   AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  Feb 7, 2024

10. Double Round Robin

    86 votes

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    Investigating  ·  5 comments  ·  Routing » Algorithms  ·  Delete…  ·  Admin →
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    AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  Dec 20, 2023

11. CRM field for time zone of prospect

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    0 comments  ·  General Management  ·  Delete…  ·  Admin →
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    AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  Dec 20, 2023

12. Write to Salesforce custom field when matched L2A

    3 votes

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    0 comments  ·  Routing » Advanced Matching  ·  Delete…  ·  Admin →
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    AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) shared this idea  ·  Nov 28, 2023

13. license allocation by team

    9 votes

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    2 comments  ·  General Management » Users/Licenses  ·  Delete…  ·  Admin →
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    AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  Oct 23, 2023

14. Recurring Meetings

    75 votes

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    Idea  ·  13 comments  ·  Shared Assets » Meeting Types  ·  Delete…  ·  Admin →
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    AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  Oct 19, 2023

15. Use multiple Google Calendars

    54 votes

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    Idea  ·  10 comments  ·  Integrations » GCal  ·  Delete…  ·  Admin →
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    AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  Oct 19, 2023

16. Create Lead to Lead (L2L) Routing

    11 votes

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    0 comments  ·  Routing » Advanced Matching  ·  Delete…  ·  Admin →
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    Planned  ·  AdminAlly Hardesty (Product Operations Manager, Chili Piper, Inc.) responded

    Sorry for the confusion this one is coming soon!

    AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  Oct 17, 2023

17. Mass queue updating/grouped queues for easy rule changes

    17 votes

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    Investigating  ·  0 comments  ·  Routing » Queues  ·  Delete…  ·  Admin →
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    AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  Oct 16, 2023

18. Notification on disconnect of integration

    46 votes

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    9 comments  ·  Integrations » Zoom  ·  Delete…  ·  Admin →
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    AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  Oct 6, 2023

19. Listed organizer on confirmed meetings

    2 votes

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    0 comments  ·  Calendar Booker » General  ·  Delete…  ·  Admin →
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    AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) supported this idea  ·  Sep 6, 2023

20. Settings to override busy slots on calendar

    5 votes

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    1 comment  ·  Calendar Booker » General  ·  Delete…  ·  Admin →
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    AdminAllan Cheow (he/him) (Customer Success Manager - Mid Market, Chili Piper, Inc.) commented  ·  Aug 3, 2023  ·  Edit…  ·  Delete…

    We would like the ability to enable specific Chili Piper user to have meetings book over their busy times in their calendar.

    The use case would be for the users who will be attending event, they block their calendar on the event days. We'll want the ability for event prospects to book on those specific user's calendar over those blocked days.

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