Feature Requests

Links shared in chat open in the same browser window, navigating the visitor away from the chat session. There is no way to configure links to open in a new window so the visitor can return to the conversation. Links shared within a chat session should open in a new browser tab or window by default, so visitors can access the linked content without losing their place in the conversation. A link that closes the chat creates an either/or choice for the visitor. Opening in a new window preserves the session and keeps the visitor engaged with both the content and the conversation simultaneously.

The chat can answer questions and route visitors to a booking flow, but it doesn't actively guide visitors through the website or recommend specific pages, product tours, or resources based on where they are in their evaluation. Visitors who want to self-educate before booking don't get proactive direction. Requested behavior: Allow the chat to recommend and link visitors to relevant website pages, product tours, or resources based on their stated interests or questions, so the chat functions as a guided navigation tool in addition to a booking and routing entry point. Why it matters: Not every high-intent visitor is ready to book a meeting immediately. Guiding them to the right content keeps them engaged, builds confidence in the product, and improves the quality of conversations when they do eventually convert.