There is no way to identify visitors who initiated a chat session but abandoned it before completing. These visitors represent engaged but unconverted prospects with no path to follow up. Chili Piper should track and surface visitors who started a chat but did not complete it, allowing teams to follow up or analyze where drop-off is occurring. Abandoned chats represent lost pipeline at a high-intent moment. Identifying them creates a recovery opportunity and provides signal for improving chat flows that are causing visitors to disengage.
