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  1. Prospect has ability to set one of multiple assignees as optional to view more available timeslots

    2 votes

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    0 comments  ·  Admin  ·  Admin →
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  2. Show all additional guests & their response status on the event in Salesforce

    18 votes

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    Idea  ·  0 comments  ·  Integrations » Salesforce  ·  Admin →
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  3. Account for Vacation within an Ownership Path

    52 votes

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    Investigating  ·  10 comments  ·  Routing » Algorithms  ·  Admin →
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    Mary Shama commented  · 

    Give client ability to decide if they want to take a second assignee's availability into account when scheduling or just schedule with the primary assignee. This could be extremely helpful if an Prospect hits an Ownership queue but their assignee is OOO or on extended leave, we could allow a option to "view more availability" and the Chili Tenant could choose backup assignees or an alternative queue to route to. Potentially this could be applied to the scenario if we allowed customers to enable Strict RR in concierge but then "select additional availability" and route to new queue