When a Concierge record's CRM actions get stuck in pending, admins have no way of knowing unless they happen to check manually. By the time the issue is discovered, the window to act on a time-sensitive lead may have already closed.

Admins should receive a notification when a CRM action has been in pending status for longer than a configurable threshold, so they can investigate and intervene before the delay causes downstream problems.

For orgs routing high-intent or high-cost leads, silent CRM failures are unacceptable. Proactive alerting is the minimum viable response to a system that can fail without any visible signal.