As routing configurations grow, the admin interface becomes increasingly cluttered. There's no way to group related routers, queues, rules, or teams into folders or categories, making it difficult to navigate large configurations and impossible to archive assets that are no longer active but shouldn't be deleted.

Allow admins to create folders to organize routers, distribution queues, routing rules, and teams, with the ability to move assets between folders and archive inactive configurations without deleting them.

Organizations that have been on Chili Piper for multiple years accumulate dozens or hundreds of routing assets. Without organizational structure, admins waste time scrolling through noise to find active configurations, and there's no safe way to retire old assets without losing them permanently.