Now, you can use Chili Piper's Concierge router inside Fin for Sales (by Intercom), so the moment a visitor qualifies, they get a confirmed meeting dropped right into the chat. No forms, no email back-and-forth.
Before you start, make sure you have:
- Access to Concierge, which handles the routing and booking
- Access to Fin for Sales, Intercom's AI agent for inbound sales
What's Possible
- Chat visitors can book without leaving Fin. A confirmed slot drops into the conversation the moment a visitor qualifies
- Route every qualifying chat to the right rep automatically, by CRM ownership, territory, or round-robin
- Offer only real availability - Chili Piper checks rep calendars in real time before showing slots, so there are no double-bookings and no stale holds
- Confirm the meeting in-chat. The calendar invite appears inside the Fin conversation before the visitor leaves, with no redirect and no follow-up email
How It Works
Paste your Chili Piper Concierge router config into Fin's scheduling section once. From that point, every qualifying chat triggers the routing and booking flow automatically.
Learn more on the integration page.