You can now keep your Hosts' and Reps' email addresses off the invites external guests receive.
Why it matters
- Guests stay in your booking and support flow instead of emailing reps directly.
- On multi-assignee, group, and round robin links, internal emails stay hidden from the guest.
What's changed and why
Normally, the calendar invite for a booked meeting is created by the Host's own Google or Microsoft calendar, so the host's email address is visible to every external guest. Guests can lift that address and email the rep directly instead of going through your intended booking or support flow. There's now a way to prevent that.
How it works
Select the new guest notification mode, Send an email confirmation, on a Team or Personal Meeting Type. When it's on:
- External guests receive an email from Chili Piper with an ICS calendar attachment instead of a Google/Microsoft invite. The ICS lists only the external attendee - the host, booker, and assignees never appear in it.
- Internal attendees still get a normal calendar event between themselves, with external guests removed from it.
- You choose where guest replies go: Host, Booker, or No-reply. With No-reply, internal email addresses are also hidden on the booking confirmation page.
- If you have a custom email domain configured, the email comes from No Reply <noreply@yourdomain.com>. Otherwise it comes from Chili Piper <notifications@chilipiper.com>.
Things to note
- Applies to new bookings only, changing the mode doesn't affect already-scheduled meetings.
- How the ICS renders (auto-add vs. manual import) depends on the guest's email client, so it's not identical to a native calendar invite.
- The confirmation email template can't be customized (yet π).