🚀 Slack Markdown in Distro & Chat Notifications
Slack notifications in Distro and Chat now support Slack's mrkdwn formatting, enabling rich text in notification messages.
What's possible:
- Tag individuals or teams – hard-coded or by referencing a Slack ID stored on a custom Salesforce field (e.g. TriggeredObject.Owner.Slack ID)
- Create clickable hyperlinks with custom display text
- Include mailto: links that present a contact option in Slack
- Use @everyone, @here, or @channel mentions
- Apply standard formatting: bold, italic, strikethrough, block quotes
A note on Chat:
The same formatting works in Chat. Dynamic tags depend on what's been collected before the Slack notification node – if you're referencing guest data (e.g. email for a mailto link), make sure it's been captured earlier in the flow.
Slack formatting guide: https://docs.slack.dev/messaging/formatting-message-text/
🚀 MCP (Model Context Protocol) Server – Beta
CURRENTLY IN BETA – it must be enabled by Product before you can connect. Contact your CSM if you'd like to opt-in.
Chili Piper now has an MCP server that connects your Chili Piper account to AI coding tools like Claude Code, Cursor, and OpenAI Codex. MCP is an open protocol that lets AI assistants interact with external tools. Once connected, you can query and write to your live Chili Piper data directly from the terminal.
What's included:
- Organization and tenant config
- User management (search, invite, update licenses)
- Workspaces and teams
- Distributions (create, update, adjust weights, delete)
- Routing rules (create, modify, delete)
- Meetings (list, export, cancel, no-show)
- Scheduling links and availability
- Handoff, Concierge router listing and logs
- CRM operations (lookup, cancel, no-show by CRM event ID)