Shared Assets
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Chili Assist - AI to Help with Rules, Teams, and Distributions
Chili Assist is an AI assistant embedded in the Chili Piper admin UI. Instead of manually configuring conditions, members, or calibrations, describe what you want in plain language, and the assistant builds it for you. You review the change on the page and save it with the standard Publish button.
One assistant, three asset types – all used across every Chili Piper product:
- Rules – routing rules, including ownership rules and cross-object references;
- Teams – groups of users referenced by distributions and ownership rules;
- Distributions – distribution configuration, weights, and Credit/Skip calibration.
Check out the support article for more information.
Web Experiences
🚀 Post-Form Enrichment for Concierge
Post-Form Enrichment runs after the trigger (third-party form/router link/in-app) and before the first rule. Unlike Form Shortening, Post-Form Enrichment works on every Concierge trigger, including router links and Edge/MCP.
Post-Form Enrichment is a new node in the Concierge flow builder – Enrich – that runs after the prospect submits the form. It pulls data from LeadIQ, Apollo, Lusha, ZoomInfo, or Clay based on whatever was submitted (which could be an email alone), and those enriched fields are used by routing rules.
Post-Form Enrichment is the right choice when you want Chili Piper to do more work with less prospect input. Use cases:
- Your form asks for email only, and your routing rules depend on firmographic data such as Country, Company Size, or Industry.
- You are routing through Concierge programmatically (via the Edge API or MCP) from a partner integration, AI voice agent, chatbot, or custom app, and want enrichment applied automatically without that upstream system integrating with an enrichment provider directly.
- You want the booked meeting record to carry enriched fields (Company Name, Title, Revenue, etc.) into your CRM notifications, calendar invites, and downstream automations.
Check out the support article for more information.
🚀 Multi-Language in Chat
Chat can now detect and converse with visitors in 31 languages. Greetings, node text, and conversations automatically adapt to the visitor's language. A single journey serves all languages – there is no need to create separate journeys for each language.
Until now, Chat AI only worked in English. Customers with international web traffic had to either add a custom guidance instructing the bot to respond in the visitor's language, or duplicate entire journeys per language.
Check out the support article for more information.
🚀 Enrichment in Chat
Enrichment is now available in Chat. Same setup, same enrichment waterfalls, same providers as Concierge.
A new Enrich node in the Flow Builder that runs mid-journey once the visitor has shared their email. It pulls data from LeadIQ, Apollo, Lusha, ZoomInfo, or Clay and writes it straight into the visitor's data fields.
In Chat Journeys, enrichment also reduces the number of questions the visitor is asked. Any later Send Data Field node is checked against the enriched record: if the field is already populated, the question is skipped automatically. Applies to both Chat and Chat AI.
Check out the support article for more information.