Spam Checker is now live in Chat! The same checks that filter spam form submissions in Concierge now run inside your Chat Journeys β so bots and fake emails get caught mid-conversation, before they ever reach a rep's calendar.
Two use-cases:
- Protect rep calendars β gibberish, disposable, and role-based emails are filtered out before scheduling is ever offered
- Quiet handling β continue the conversation for flagged visitors without offering scheduling, so spammers never learn they were caught
How it works
- Add the Spam Checker node to your Journey after the visitor's email is collected
- The conversation branches on the result: Not Spam continues to qualification and scheduling, Spam follows whatever path you build for it
- Optionally write the score to the Spam Score data field and map it to your CRM
Things to note
- The node needs the visitor's email, so it must sit after an email collection step
- Checks, weights, and thresholds are configured in the same Spam Checker settings you already use for forms β one configuration covers both
Learn more here