The Chat widget's eventsHandler callback does not include a dedicated event for when a visitor submits a freeform message. Developers integrating the widget who want to track this specific interaction have no reliable way to do so, since existing events don't distinguish between a visitor typing and sending a message versus a reply button click, bot response, or widget open.

A dedicated event should fire in the eventsHandler callback specifically when a visitor submits a freeform message, separate from other interaction types, so developers can accurately track and attribute that action without double-counting unrelated events.