API GET endpoint for routing rules
released
Taylor Jennings
The API doesn't currently expose an endpoint to fetch existing routing rules. Developers who want to read, modify, and reapply rules programmatically have to make changes manually in the UI, which doesn't support automation or version-controlled rule management.
Requested behavior: Add a GET endpoint that returns the full definition of a routing rule, including conditions, actions, and metadata, so developers can programmatically fetch, inspect, and modify rules without relying on the UI.
Why it matters: Without read access to rules via API, any automated rule management workflow is incomplete. Teams managing large rule sets or building CI/CD-style configuration pipelines need to be able to read rules the same way they write them.
Taylor Jennings
marked this post as
released
API (and therefore MCP) have
'rule-get', which fetches a single routing rule by its ID.
You can also:
- Get active routing rules filtered by workspace or name with pagination support
- Create a new routing rule with conditions; active immediately
rule-modify
- Soft-deletes a routing rule; removed from evaluation immediately
See this article for more: https://help.chilipiper.com/hc/en-us/articles/50430350863635-How-do-I-connect-Chili-Piper-via-MCP
Taylor Jennings
Merged in a post:
Expose routing data via API for integration with external tools and systems
Taylor Jennings
Routing activity and outcomes in Chili Piper aren't accessible via API. Teams that want to pull routing data into external tools, such as BI platforms, RevOps systems, or custom dashboards, have no programmatic way to access it.
Requested behavior: Expose routing data, including which rules fired, which rep was assigned, and the outcome of each routing event, via a queryable API endpoint so it can be consumed by external tools and systems.
Why it matters: Routing data is valuable context for RevOps, analytics, and attribution workflows. Keeping it locked inside the product means teams can't incorporate it into the broader data stack without manual exports.