Automatic No Shows with Gong
in progress (now)
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Kristin Fretz
Can't wait for this!! Thank you - Reps will be thrilled to have time back not doing data entry like this
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Kristin Fretz
Taylor Jennings Any more insight you can share on how this No Show reporting in Gong will show up? We use Gong Flows in Engage, and we track No Show on Salesforce Opportunities, and I had to build a lot of custom fields and automations to get the Chili Piper no show data on Contacts to rollup to the related open Opportunity.
Taylor Jennings
Kristin Fretz nothing more to share right now - our PM working on this feature is OOO right now but I've shared this with him to take a look when he's back.
Andre Schatz
Kristin Fretz Hi Kristin!
are you concerned that we still push the no'show to the same place so your automation keeps working? or are you asking if you are going to be able to choose an object to write to?
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Kristin Fretz
Andre Schatz thanks Andre!
I’d love to not use my custom fields and use whatever you build as native. Happy to give feedback if helpful.
I essentially had to replicate the Event no show fields CP has to the Contact and Opportunity objects (same with Rescheduled CP fields).
I’m also looking for the Gong Engage Flow data to accurately track the meetings booked in each flow how many were attended vs no showed. That isn’t possible today
Taylor Jennings
updated the status to
in progress (now)