Centralized notification preference controls
C
Chitresh Singh
Chili Piper generates numerous notification types, including booking confirmations, reminders, reassignment alerts, and sync failure warnings, but there's no centralized place for admins or users to manage which notifications they receive. Opting out of specific notification types either isn't possible or requires contacting support.
Provide a notification management interface where users and admins can view all Chili Piper-generated notifications and individually opt in or out of each type, with admin-level controls to set defaults or enforce preferences across the workspace.
Enterprise customers with dedicated ops teams and multiple admins need fine-grained control over notification volume. Without it, relevant alerts get lost in noise or admins disable broad notification categories to compensate, neither of which is a good outcome for platform visibility.
Taylor Jennings
Merged in a post:
Ability to switch off emails/notifications for users
L
Lauren Simmonett
Option for each user to choose what notifications they want to receive by email. The booker especially doesn't need to receive all of these emails.
Taylor Jennings
Merged in a post:
Control which notifications you receive from Chili Piper
Taylor Jennings
More control for users/admins to determine what kind of notifications they receive from Chili Piper. This would help reduce notification overload and ensure that only relevant people are notified.
K
Kristin Fretz
We really need more flexibility for Users to control if they receive Slack alerts. I think emails should be required, but that both Hosts and Bookers can get email alerts when meetings are rescheduled or canceled
I
Integration User
Can we please set up notification preferences on the router? This would be the best solution
P
Phillip Widdop
This is becoming a real issue for us: not being able to disable notifications, we have started to bring some of our routing back into salesforce flows because of this
M
Michael Nowin
Can we please prioritize this feature! If a large amount of leads/accounts need to be transferred, it creates a ton of noise for reps across slack/gmail.
C
Connor Zindroski
It would be nice to limit or turn off entirely the meeting reminders our internal team receive from Chili Piper. I understand the default settings send the meeting reminders to the host of the meeting which is our sales reps. These reminders are nice to keep on so our prospects get reminded but they do unfortunately fill up our teams inboxes.
C
Chris Reese
It's honestly insane this isnt a toggle feature.
PLEASE
adjust and give the user/admin control to decide if they want these reminder emails to go out. They feel spammy to me.C
Chris Reese
It's honestly insane this isnt a toggle feature.
PLEASE
adjust and give the user/admin control to decide if they want these reminder emails to go out. They feel spammy to me.M
Mark Delfeld
Customizable email notification - leads are routed for different reasons
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