Slack alerts for Concierge fire immediately when a lead is routed. For teams where a downstream system, such as Marketo, hasn't yet updated the lead's status at the time the alert fires, SDRs receive the notification before the lead is ready to work, causing them to fall behind on SLAs.

Admins should be able to configure a delay on Concierge Slack notifications so alerts fire after a set time window, giving connected systems time to sync before the rep is notified.