Connect Chat AI to third-party knowledge bases for richer, more relevant responses
Taylor Jennings
Chat AI is limited to content ingested from the company's own website. There is no way to connect it to third-party knowledge bases or external documentation sources to expand the range of questions it can answer accurately.
Admins should be able to connect Chat AI to third-party knowledge bases, so the AI can draw on a broader set of content sources when responding to visitor questions.
Limiting Chat AI to first-party website content creates gaps for companies whose most useful content lives in external documentation, help centers, or partner resources. Third-party knowledge base connectivity makes responses more comprehensive and accurate.
Taylor Jennings
Merged in a post:
Connect Chat AI to third-party knowledge bases for richer, more relevant responses
Jason Peck
Chat AI is limited to content ingested from the company's own website. There is no way to connect it to third-party knowledge bases or external documentation sources. Admins should be able to connect Chat AI to third-party knowledge bases so the AI can draw on a broader set of content sources. Limiting Chat AI to first-party website content creates gaps for companies whose most useful content lives in external documentation, help centers, or partner resources.