The chat widget auto-opens on every page visit by default. Teams that want to show the chat proactively on first visit but not on every return have no way to limit how often or under what conditions the widget opens automatically.

Requested behavior: Allow admins to configure the conditions under which the chat widget auto-opens, including limiting it to a visitor's first session, specific pages, or specific visit counts, rather than always appearing on every page load.

Why it matters: Auto-opening the chat on every return visit feels intrusive and degrades the site experience for returning visitors. Frequency controls let teams be deliberate about when they interrupt browsing with a chat prompt.