The initial privacy policy interaction in the chat widget cannot be customized. Teams with specific legal requirements need to control how consent is presented and collected before a visitor engages.

Admins should be able to customize the privacy policy consent step in the chat widget, including the text, format, and required interaction, to meet their specific legal and compliance requirements.

Generic privacy policy language doesn't meet the specific requirements of all organizations. Customizable consent interactions ensure teams can comply with their legal obligations without building a separate solution.