Custom sender address for meeting invites
released
Meeting invites are created by the host's own connected calendar, so the host's email address is visible to every external guest. Guests can take that address and reply to the rep directly instead of staying in the intended booking or support flow.
Requested behaviour: let admins send the guest's meeting notification from a neutral address rather than the host's –
noreply@yourdomain.com
where a custom email domain is verified, and notifications@chilipiper.com
where one isn't.
Jonathan Gittins
updated the status to
released
Taylor Jennings
Merged in a post:
Hide rep email addresses in outgoing emails
Taylor Jennings
The customer requests the ability to hide user emails in outgoing emails from Chili Piper to prevent direct replies to individual users.
Taylor Jennings
Merged in a post:
Allow agents and reps to use aliases in chat and calendar invites to protect their identity
Emma Carey
Snapchat surfaced a use case where they would like the option to anonymize / or provide alias' in customer/prospect facing touch points. Both have more of a Support / CS use case in mind.
- Chat (primary): showing an alias to reduce abuse through chat
- Booked meetings: showing an alias email in calendar invites to reduce spam or follow ups being sent at large
Taylor Jennings
Merged in a post:
Hide or modify sender's email
Instead of sending emails from Chili Piper user's email, send it from an alias, like noreply@chilipiper.com