Customize the chat flow and messaging based on which landing page the visitor is on
under review
Taylor Jennings
The chat experience shows the same flow to all visitors regardless of which page they're on. Teams running distinct landing pages for different products, campaigns, or audiences want to tailor the chat content, questions, and routing logic to match the page context.
Requested behavior: Allow admins to configure different chat flows, messaging, and routing logic that activate based on the specific landing page URL or URL pattern the visitor is viewing.
Why it matters: A visitor on a product demo page has different intent than one on a pricing page or a campaign landing page. Context-specific chat increases relevance, improves conversion, and prevents buyers from being asked questions that don't match where they are in their journey.
Jonathan Gittins
updated the status to
under review