The chat widget collects information through its own question flow, but there's no way to embed an existing external form, such as a HubSpot form, directly within the chat interface. Teams that have already built and optimized forms externally have to choose between their existing form and the chat widget rather than combining them.

Requested behavior: Allow an external form to be embedded inside the chat widget at any point in the conversation flow, so visitors can complete a familiar form experience without leaving the chat.

Why it matters: Many teams have existing forms already wired into their CRM and marketing automation. Embedding them inside the chat removes the need to rebuild that logic in Chili Piper and lets teams use the chat as a delivery mechanism for forms they've already invested in.