When meeting buffers are enabled, Chili Piper creates calendar events to block the time, which means reps receive reminders for buffer blocks in addition to their actual meetings. Reps who review their calendar in the morning to prepare for calls are seeing buffer events alongside their real meetings, creating noise and confusion. Competing tools like HubSpot meeting links and Calendly enforce buffers without creating visible calendar events.
Chili Piper should support a buffer mode that enforces scheduling constraints without creating a calendar event, preventing back-to-back bookings while keeping the rep's calendar free of unnecessary buffer blocks and their associated reminders.
Buffer events that behave like real meetings add clutter to a rep's schedule and generate reminders for time blocks that don't require any preparation. For reps managing high call volumes, this is a meaningful distraction that degrades the utility of their calendar as a daily planning tool.