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Taylor Jennings
The buyer-facing AI experience renders as a small floating widget in the bottom-right corner, which reads to visitors as a traditional website chatbot. Customers who want the AI to feel like a live, capable assistant say the current form factor works against that before a single message is exchanged.
Requested behavior, two parts that go together:
  • Footprint: let the AI conversation render as a large, prominent surface, a full-height panel or a takeover of a meaningful portion of the page, rather than being limited to a small corner bubble. Admins should be able to choose the footprint per experience so they can decide how prominent the conversation is on a given page.
  • Interface quality: the conversation surface itself should look and behave like a modern LLM assistant, visually polished and conversational, rather than a scripted bot UI. This is about the rendered experience, not the underlying model.
Why it matters: the form factor sets the visitor's expectation. A corner bubble signals "canned bot, expect a deflection," so visitors either ignore it or engage shallowly. A prominent, well-designed conversational surface signals a real interaction and invites the kind of exchange the AI is actually capable of. Customers evaluating the AI experience raise this as a question about whether it will feel credible on their site, so it affects adoption of the AI agent itself, not just its styling.