Migration of Configurations from Production to Sandbox
Taylor Jennings
Merged in a post:
Clone Flows between sandbox and production
Zoma Ross
it would help admins a ton if we could export/import a router between prod and sbox so we don't have to build from scratch in each environment
Taylor Jennings
Merged in a post:
Promote configurations from a sandbox instance to production
Richard Zatko
There's no way to transfer configuration from a Chili Piper sandbox to a production instance. Customers who test routing rules, Meeting Types, or other settings in a sandbox have to manually recreate every configuration in production, which is time-consuming and error-prone.
Allow admins to export and import or directly promote configurations, such as routing rules, Meeting Types, and distribution queues, from a sandbox instance to a production instance.
Forcing manual recreation of sandbox configurations in production is a meaningful barrier to confident testing and a source of configuration errors at launch. It also slows onboarding for new customers who build out their setup in a sandbox first.