Multi-round robin for Handoff Live
Taylor Jennings
Multi-RR is available in other routing flows but not in Handoff Live. Teams that use Handoff Live as part of a paired selling motion, such as AE and SE, have no way to apply the same assignment logic.
Requested behavior: Support double round-robin assignment in Handoff Live so that two rep pools can be paired and distributed fairly during a live handoff, consistent with how double round-robin works in other routing contexts.
Why it matters: Paired selling motions are common in enterprise sales. Without double round-robin support in Handoff Live, teams are forced to manage pairing manually or route differently depending on which product they're using.
Taylor Jennings
Merged in a post:
Add Ability for Reps to Use Multiple RRs in Handoff Router
B
Brandon Champagne
I would like to have my reps be able to select multiple round robins when scheduling a meeting through the handoff router if they need to. This will prevent me and the reps from having to create, manage, and use large numbers of RR links, while also allowing us to RR members from two different teams onto a meeting when needed. The use case that my team has is that we often will put an AE & Research Solutions AE or an AE & Solution Engineer on a meeting but right now the reps either have to have 6 different links for every potential situation (we have multiple AE teams) or have to constantly reach out to me to manually update one of the RRs. This is a pain for both the reps and myself.
Taylor Jennings
Merged in a post:
Automated Time Zone Selection when using Handoff Scheduling
C
Clyde Monteroso
Currently the steps to book require the booker to choose the time zone for the primary guest so that the automated reminders reflect the primary bookers' time zone. Is there a way we can automate this by having Chili Piper auto select the Primary Guest's time zone through the contact's time zone in the timezone Hubspot field?