Organize, search, and filter Routers, Rules, and Teams (folders, status, archiving)
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Meghan LaMountain
As routing configurations grow, admin lists become cluttered and hard to navigate. There's no way to group related assets into folders, filter by active or inactive status, search by name, or hide unreleased configurations from view. Routers, distribution queues, routing rules, and teams all live in flat, unorganized lists, which makes routine maintenance, audits, and go-live staging slower than they need to be.
Requested behavior: Let admins organize routing assets into folders or categories across routers, distribution queues, routing rules, and teams. Within each asset list, support search by name or keyword, filtering by active/inactive status, and the ability to archive inactive configurations without deleting them. Assets staged for a future go-live should be hideable from the default view until they're ready to launch.
Why it matters: Organizations that have been on Chili Piper for multiple years accumulate dozens or hundreds of routing assets. Without organizational structure, admins waste time scrolling through noise to find what's active, can't safely retire old assets without losing them, and have no clean way to manage staged configurations during go-lives or quarterly audits. Teams managing rules across multiple use cases, regions, or products especially feel this, since routine maintenance becomes error-prone when you can't quickly scope down the view.
Taylor Jennings
Merged in a post:
Filter by active/inactive status across assets
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Mackenzie Cobb
There is no way to filter platform assets such as routers, Meeting Types, or other configurations by active or inactive status. Admins managing large or multi-admin instances have to scroll through all assets regardless of state, making routine cleanup and audits more time-consuming than they need to be. Assets that are staged for a future go-live also have no way to be hidden from view until they are ready to launch.
Admins should be able to filter any asset list by active or inactive status, and optionally hide unreleased assets from view until they are made live.
For teams doing quarterly configuration audits or managing go-live staging, the inability to filter by status adds noise and slows down what should be a straightforward admin task.
Taylor Jennings
Merged in a post:
Filter, search, and folder routing rules
Taylor Jennings
As routing rule libraries grow, there's no way to filter by status, search by name, or group rules into folders. Finding the right rule requires scrolling through an unorganized flat list.
Requested behavior: Let admins filter routing rules by status (active/inactive), search by name or keyword, and group rules into folders or categories for easier navigation.
Why it matters: Teams managing rules across multiple use cases, regions, or products have no way to organize them. Routine maintenance becomes error-prone when you can't quickly find what you're looking for.
Taylor Jennings
Merged in a post:
Router Management Enhancement
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Liana Marr
I would love to have a feature that allows me to manage all my routers more effectively, such as organizing them into folders or filtering them. This would greatly improve my workflow and make it easier to handle multiple routers.
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Earl Laing
This would apply to Routers, Rules, Teams, etc.! All would be super helpful, especially as you increase the complexity of your routers.