Preview and test routing flows across all products
Taylor Jennings
Distro has an animated preview flow that lets admins test routing logic before going live. Other products like Handoff don't have an equivalent, making it harder to validate configurations before they're active.
All Chili Piper products should support a preview or simulation mode similar to Distro's animated flow, so admins can test and validate routing logic end-to-end without affecting live data.
Inconsistent testing capabilities across products create confidence gaps. Admins working with Handoff or other flows have to test in production or rely on workarounds, which increases the risk of routing failures reaching real leads.
Taylor Jennings
Merged in a post:
Support a QA/UAT environment for testing Concierge routers and configurations
A
Andre Leal
There is no way to test Concierge routers and routing configurations in a staging environment before deploying changes to production. Configurations cannot be copied between workspaces, so any testing setup requires manually rebuilding routers from scratch. For teams managing 20+ advanced routers, this creates significant risk when making changes and adds substantial overhead to any testing or deployment process.
Chili Piper should provide a dedicated QA or UAT environment where router configurations can be tested under the same conditions as production, along with the ability to copy configurations between workspaces to reduce manual rebuild effort.
Without this, every routing change is a live risk. Teams either skip testing entirely or invest significant time recreating complex logic in a separate workspace, neither of which is acceptable at scale.