Restrict routing to business hours and weekdays
released
Taylor Jennings
Distro's Scheduled Trigger Flows ran on a fixed cadence, every hour, day, week, or month, with no way to restrict execution to working days or working hours. Customers who wanted routing gated to business hours ran a single daily job as a workaround, which created lag in lead assignment and capped throughput. Anyone who wanted higher frequency had to accept jobs firing at midnight and on weekends, when no reps were available to action the assignments.
Admins should be able to define which days and which hours a scheduled routing job runs, in a time zone of their choosing, so higher-frequency routing is possible without off-hours noise.
Taylor Jennings
updated the status to
released
Flow starts every now has a fifth option: Custom (Cron). Enter a Quartz cron expression and the Flow runs on every occurrence it matches.
[Second] [Minute] [Hour] [Day of Month] [Month] [Day of Week]
- 0 0 8 ? * MON-FRI – 8 AM, weekdays only
- 0 0 9,17 ? – twice a day, 9 AM and 5 PM
- 0 0 8 ? * FRI#3 – the third Friday of each month
- 0 0 8 L * ? – the last day of each month
For more information, see section 'Use a cron expression' in our support article: https://help.chilipiper.com/hc/en-us/articles/52008656041619-How-do-I-set-up-a-Scheduled-Trigger-Flow-in-Distro