Restrict routing to business hours and weekdays
Taylor Jennings
Distro's scheduled routing jobs run on a fixed cadence (hourly, daily, or weekly) with no ability to restrict execution to business hours or exclude weekends. Customers who run daily jobs do so specifically because hourly jobs would fire outside working hours, when no reps are available to action assignments.
Admins should be able to configure a business hours schedule for Distro routing jobs, defining active days (e.g. Monday through Friday) and active hours (e.g. 8am to 6pm in a specified time zone). Jobs should only execute within those windows, and customers who want higher-frequency routing (e.g. hourly) should be able to do so without generating noise from off-hours runs.
Customers with high-volume routing needs are running jobs once daily as a workaround, which creates lag in lead assignment and limits throughput. The inability to gate routing to business hours is also a blocker to increasing job frequency, since customers won't accept routing firing at midnight or on weekends. This is a prerequisite for supporting more granular, high-volume routing cadences.