Routing rules that assign work to specific reps must be updated manually whenever someone joins or leaves a team. There's no way to point a rule at a team object and have it stay current automatically.

Customers are requesting the ability to define routing rules at the team level, so that when team membership changes, the routing logic updates without manual reconfiguration.

This maintenance burden grows directly with team size and turnover. Sales teams with frequent rep changes, regional expansions, or ongoing onboarding face repeated admin overhead just to keep routing accurate. Team-scoped rules would eliminate an entire class of recurring manual work.