Reps responding to or reviewing chat sessions have no visibility into which page the chat originated from. Knowing whether a visitor came from a pricing page vs. a product page changes how a rep should respond.

Chili Piper should surface the originating page URL for each chat session so reps and admins can see where a visitor was when they initiated the chat.

Page origin context helps reps prioritize and personalize follow-up. A visitor on the pricing page warrants a different response than one on a blog post, and that signal is lost without origin visibility.