Chat AI draws on a single knowledge base for every visitor. There's no way to define separate sub-knowledge bases or topic "guides" that the AI references based on the visitor's segment or the detected topic, so conversations can't be tailored per market segment or use case.

Support multiple sub-knowledge bases / guides within Chat AI, each honed to a topic or segment (e.g. a partnerships guide, a specific use-case guide), that the AI selects and references based on the incoming conversation's intent or segment.

Segment-scoped knowledge produces more relevant, accurate answers than one generic KB. This is a direct parity gap vs. Qualified's "guides" and a factor in this prospect's evaluation.