Time-of-Day Conditions in Distro Routing Rules
K
Kiera Googins
Distro routing rules have no way to evaluate what time it is when a lead comes in. Teams that need to route or act differently based on whether a lead arrives during business hours vs. off-hours have no native condition to express this. The current workaround is creating a fake "off-hours" user as a proxy to detect and differentiate off-hours leads, which is fragile and hard to maintain.
Admins should be able to add time-of-day and day-of-week conditions to Distro routing rules, so they can branch logic, update fields, or delay assignments based on whether a lead arrives during configured working hours.
This would enable use cases like tagging off-hours leads for a delayed follow-up email, holding assignment until the rep is back online, or routing to a different path entirely during evenings and weekends.