Chat AI can only be trained on text-based content like web pages and documents. Teams with video-based training or product content have no way to use those assets as knowledge sources.

Chat AI should support ingesting video content as a knowledge source, allowing the AI to draw on video transcripts or summaries when responding to visitor questions.

Many companies invest heavily in video content for product education and training. Excluding it from the knowledge base limits what the AI can answer and forces teams to maintain redundant text versions of video content.