Teams that already maintain a knowledge base in Salesforce have to manually re-enter or duplicate that content in Chili Piper to make it available to the AI chat. There's no way to point the AI at an existing Salesforce knowledge base as a live source.

Requested behavior: Allow the AI chat to connect to and read from an existing Salesforce knowledge base, so the content already maintained in Salesforce is used directly without requiring a separate upload or duplication in Chili Piper.

Why it matters: Maintaining separate knowledge bases in multiple tools is a maintenance burden and a source of inconsistency. If Salesforce is already the source of truth for product knowledge, the AI should be able to read from it directly.