Teams using 6sense for intent data and account identification have no way to pass that signal into Chili Piper's chat experience. Visitor identification, account-level intent scores, and segment data from 6sense can't be used to personalize chat flows or influence routing decisions.

Requested behavior: Integrate with 6sense so that account identification, intent signals, and segment data from 6sense can be used within Chili Piper chat to personalize the visitor experience and inform routing logic.

Why it matters: Intent-driven chat is significantly more effective than generic flows. Customers using 6sense expect to be able to act on that data at every buyer touchpoint, including chat.