Chili Piper's enrichment integration surfaces a fixed set of fields from connected enrichment providers out of the box. Customers whose providers support additional fields beyond those defaults have no way to add them through the enrichment configuration interface, limiting which enrichment data can be used for form shortening, routing conditions, or CRM field mapping.

Admins should be able to browse and add fields available from their enrichment provider directly within the Chili Piper enrichment interface, so they can extend the default field set without requiring Chili Piper to ship new out-of-box mappings for every provider-specific field.

Enrichment providers expose a wide range of fields that vary by customer contract and use case. Restricting customers to a fixed set of out-of-box fields means they can't leverage enrichment data their provider already returns, forcing workarounds like custom integrations or manual data transfer. A self-serve field configuration interface makes the enrichment integration more flexible and reduces dependency on Chili Piper support for every new field mapping.