Platform, Integrations & Extensibility

The customer requests a feature that allows information captured in Decagon to be automatically passed to Chilipiper, eliminating the need for prospects to re-enter data. This would involve local storage of information and using it to construct a Chilipiper link.

The customer is requesting the ability to integrate Boomi as middleware for enhanced error handling and monitoring between Chilipiper and Salesforce.

Teams tracking operational metrics in external platforms like Datadog have to manually export Concierge logs or access them separately, preventing unified dashboard visibility. Automatic export or streaming of Concierge logs to observability and monitoring platforms, so teams can track all metrics in one place without switching between tools.

This is a recording tool like Gong that is becoming more popular in Europe. would be helpful to have this.

Teams using Lift AI to score visitor buying intent have no way to pass that signal into Chili Piper to trigger or personalize chat journeys. Lift AI's proprietary model scores visitors in real time, but that data cannot currently influence which Chili Piper journey a visitor enters or how they are routed. Chili Piper should integrate with Lift AI so that buying intent scores can be used as a trigger condition for chat journeys, allowing high-intent visitors to be routed differently or shown a more aggressive engagement flow than low-intent visitors. Teams paying for intent data expect to act on it at every buyer touchpoint. Without a Lift AI integration, that signal is invisible to Chili Piper, leaving high-intent visitors in generic flows when they should be prioritized for immediate engagement.

Google Meet now supports an auto-record setting that automatically starts recording when a meeting begins. This is configured via a checkbox when creating the Google Meet link in Google Calendar. There is currently no way to enable this setting from within Chili Piper's Meeting Type configuration, meaning reps either have to manually enable recording for each meeting or rely on a separate calendar setup step outside of Chili Piper. Chili Piper should expose the Google Meet auto-record setting as a configurable option on Meeting Types, so the recording preference is applied automatically when Chili Piper generates the Google Meet link at booking time. Sales teams that use call recordings for coaching, handoff notes, or CRM documentation need recordings to happen reliably on every meeting. Manual recording setup is easy to forget and creates inconsistent data. Surfacing this as a Meeting Type setting ensures recording behavior is configured once and applied consistently to every meeting booked through that type.

You can use the Gong Anywhere extension to write emails wherever you are at in your browser. Being able to insert Chili Piper Suggested Times into these emails in the Gong extension would be very useful, especially since it seems like you can access integrations within that email popup.