Advanced routing with multi-condition decision nodes
Taylor Jennings
The ability to create complex routing rules where a single decision point can evaluate multiple conditions at once and route records to different destinations based on combined logic.
Right now, if you want to route leads based on multiple factors (company size AND industry AND account status), you have to chain together multiple single-condition nodes, which makes workflows messy and hard to maintain. The ask is to build decision trees with nested AND/OR logic within a single node, supporting 5+ possible routing outcomes.
This would help handle sophisticated business rules (like "route enterprise financial services leads with existing opportunities to AE Team A, but route SMB healthcare leads to Team B") without creating spaghetti workflows.