Filter out role-based email addresses to prevent spam and low-quality leads from routing
released
Taylor Jennings
Leads submitted with role-based email addresses like admin@, info@, or sales@ are rarely real prospects but still trigger routing flows, waste rep time, and pollute CRM data.
Requested behavior: Allow admins to configure a blocklist of role-based email patterns. Any form submission matching those patterns would be filtered out before routing fires.
Why it matters: Reduces noise in the pipeline, prevents reps from chasing dead-end submissions, and improves data quality in the CRM.
Taylor Jennings
marked this post as
released
Role-based emails are a part of the spam checker: https://help.chilipiper.com/hc/en-us/articles/44735133771795-Form-Submission-Spam-Checker