Feature Requests

If Chat allowed Leads to be created in Hubspot before they get to Salesforce, that would mean that the Chat flow can be the same as the other inbound flows through forms. Salesforce is still the CRM, but like with our Chat integration with Marketo, this would make it easier for customers who run everything through Hubspot to switch to Chat.

When a meeting is booked through Chili Piper, a Salesforce Opportunity isn't created automatically. Reps or ops teams have to manually create the Opportunity after the booking, which creates delays, inconsistency, and data gaps in pipeline reporting. Requested behavior: Allow admins to configure Chili Piper to automatically create a Salesforce Opportunity when a meeting is booked, with field mapping to populate the Opportunity with relevant data from the booking and the associated Lead or Contact. Why it matters: Manual Opportunity creation after a booking is a common friction point that slows pipeline creation and introduces errors. Automating it ensures Opportunities are created consistently, immediately, and with accurate data.

Microsoft Teams is not fully integrated with Chili Piper. Teams-based organizations can't manage meetings or receive routing notifications within Teams, requiring them to switch to Chili Piper's interface. Chili Piper should offer a full Microsoft Teams integration that supports meeting management and routing notifications within the Teams environment. Microsoft Teams is the primary collaboration tool for a significant portion of enterprise customers. Without a native integration, Chili Piper adds unnecessary friction for Teams-first organizations.