Settings and activity

49 results found

1. Update Case Owner

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   0 comments  ·  Integrations » CRM Actions  ·  Delete…  ·  Admin →
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   Nick Earp shared this idea  ·  Apr 10, 2024

2. Open API for Workato integration

   15 votes

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   Idea  ·  0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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3. Snowflake integration

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   0 comments  ·  Integrations » New  ·  Delete…  ·  Admin →
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   Nick Earp shared this idea  ·  Apr 5, 2024

4. SFDC Account Teams Routing

   4 votes

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   Investigating  ·  0 comments  ·  Routing » Rules  ·  Delete…  ·  Admin →
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   Nick Earp supported this idea  ·  Feb 8, 2024

5. Rules Validation

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   Idea  ·  0 comments  ·  Routing » Preview Route  ·  Delete…  ·  Admin →
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   Nick Earp supported this idea  ·  Feb 8, 2024

6. Custom Object Routing

   12 votes

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   Idea  ·  4 comments  ·  Routing » Custom Objects  ·  Delete…  ·  Admin →
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   Nick Earp supported this idea  ·  Feb 8, 2024

7. Ability to override the queue a booking was made for without changing the owner

   5 votes

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   0 comments  ·  General Management » Admin Powers  ·  Delete…  ·  Admin →
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   Nick Earp supported this idea  ·  Sep 13, 2023

8. Router creation details

   4 votes

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   0 comments  ·  General Management » Settings  ·  Delete…  ·  Admin →
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   Nick Earp supported this idea  ·  Sep 13, 2023

9. Bring back the licensed (de)activated by & date fields!

   3 votes

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   0 comments  ·  General Management » Users/Licenses  ·  Delete…  ·  Admin →
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   Nick Earp supported this idea  ·  Sep 13, 2023

10. Automate No-Show toggle update with native Zoom integration

    34 votes

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    Idea  ·  0 comments  ·  Integrations » Video Conferencing  ·  Delete…  ·  Admin →
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11. Custom Schedule Assignment to groups

    7 votes

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    0 comments  ·  General Management » Admin Powers  ·  Delete…  ·  Admin →
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    Nick Earp shared this idea  ·  Jun 21, 2023

12. Unsaved Queue Warning

    2 votes

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    Idea  ·  0 comments  ·  Routing » Queues  ·  Delete…  ·  Admin →
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    Nick Earp supported this idea  ·  May 23, 2023

13. Allow non-admins to view the queue distribution

    5 votes

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    Planned  ·  0 comments  ·  Routing » Queues  ·  Delete…  ·  Admin →
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    Nick Earp supported this idea  ·  May 23, 2023

14. Delete first queue rule

    2 votes

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    0 comments  ·  Routing » Queues  ·  Delete…  ·  Admin →
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    Nick Earp supported this idea  ·  May 23, 2023

15. Ability to easily PAUSE reps from queues for leave

    5 votes

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    Investigating  ·  0 comments  ·  Routing » Queues  ·  Delete…  ·  Admin →
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    Nick Earp supported this idea  ·  May 23, 2023

16. Remove calibration impact of removed users

    2 votes

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    0 comments  ·  Routing » Algorithms  ·  Delete…  ·  Admin →
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    Nick Earp supported this idea  ·  May 23, 2023

17. Double Round Robin

    83 votes

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    Investigating  ·  5 comments  ·  Routing » Algorithms  ·  Delete…  ·  Admin →
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    Nick Earp supported this idea  ·  May 23, 2023

18. Share info as to why Designated Assignee wasn't chosen

    2 votes

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    0 comments  ·  Reporting » Logs  ·  Delete…  ·  Admin →
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    Nick Earp supported this idea  ·  Mar 1, 2023

19. Improvements to Slack Integration

    16 votes

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    Idea  ·  0 comments  ·  Integrations » Slack  ·  Delete…  ·  Admin →
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20. Allow Admins to see which users are in which queues from queue list

    7 votes

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    Planned  ·  1 comment  ·  Routing » Queues  ·  Delete…  ·  Admin →
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    Nick Earp commented  ·  Jan 4, 2023  ·  Edit…  ·  Delete…

    It would be very convenient to be able to see a list of queues that a user is in when examining the user record in the Admin Center.

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    Nick Earp supported this idea  ·  Jan 4, 2023