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Luke Sares
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As soon as they book, I would like to send prospects both the meeting invitation, and also a separate confirmation email.The use case for this in the number of attendees. My company teaches our customers in live virtual training sessions, and customers book training through Chili Piper. When a representative from one of our customers books we send an invitation, but the invite is sometimes forwarded to 300-400 other attendees. The meeting invitation currently has a link to cancel or reschedule the meeting. However, I don't want one of the hundreds of general attendees to be able to cancel/reschedule, because it would cancel the event for everyone.If I could send the meeting invitation, as well as a separate confirmation email, then this would resolve the issue for us. We could send just the information for joining the meeting in the invitation, and we could provide cancel/reschedule link in the confirmation email. This would allow the person who booked the meeting to cancel/reschedule, and the other attendees could not.Currently our only workaround is to send a reminder email 10-days before the event. However, some of our customers book 45 days in advance, which means they would have to wait up to 30 days just to have a way to reschedule or cancel their meeting.
We would like to have the feature of putting a cap on the number of hours that can be scheduled to a user per day. This would be an option to turn off the cap for meeting types, and change to a user-based cap instead.Our use case:Our team performs training on over 100 training courses. Training courses have different durations, from 1 to 3 hours, depending on the course. We want each of our trainers to have a daily limit of 5 hours of training. We want to provide our customers a larger range of times for scheduling their training, as our customers are all over the US and UK. Therefore, we do not have trainers on a fixed schedule for specific times of the day that they can train; training can be booked throughout their entire shift.Current Chili Piper Setup: Each course is a separate queue in Chili Piper, which allows us to assign trainers to each course based on their skills. Each training course has different duration and pre-requisites, so we also have a different meeting type for each queue so that we can account for the duration differences and send a unique invitation for each. The issue: When we try to limit how many hours a trainer can be booked every day, we cannot easily do this when there are multiple meeting types that they can handle, each with different durations. The limits in the meeting type are rendered useless, referring to the setting "Cap the number of times an Assignee can be booked to {integer} meetings every {time period}". So we have to set each of our trainer's working hours to a specific time of the day that they can train.Proposed solution: If, instead of having a cap based on meeting type, we could apply a limit of the number of hours that a user could be scheduled, we could offer more availability to our customers, have better utilization, and provide more flexibility to our trainers in their daily schedule.Our previous system, Acuity, was able to accommodate this. I would love to see it in Chili Piper as well.