129 results found
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Full Support of SCIM User Management
Implement SCIM Support so users (and groups) can be fully managed through an Identity Provider like Okta. This includes adding, disabling and changing user attributes (email addresses, names).
This would relieve the IT teams of repetitive work and mitigate the risk of an offboarded user still having an active account.37 votes -
Hide or modify sender's email
Instead of sending emails from Chili Piper user's email, send it from an alias, like noreply@chilipiper.com
9 votes -
SMS responses were available in legacy but not in Fire.
SMS responses were available in Legacy but not in Fire. This was used to ensure that if an SMS response goes out and someone responds that the rep is able to see that.
5 votes -
Add Captcha to Scheduling Links
We've had an issue with bots coming through our form and setting meetings.
Is it possible to add Captcha to our scheduling links to help block this spam?
2 votes -
Allow Reassign from Outlook Add In
Reassigning a meeting via the Outlook add in is currently not supported. A rep must go to ChiliCal to reassign or an Admin can do so from the admin dashboard. Adding the ability to reassign from the calendar invite itself in Outlook would be feature parity with the functionality with Gcal users.
2 votes -
Meeting limit applied to the Meeting type not the distribution
We would like to have the ability to limit the number of meeting per meeting type and not associated to the users in a distribution.
2 votes -
Pro-activation Notification when reps' calendars are full and a meeting cannot be schedule d within X number of days
Proactive notification when reps' calendars are full and an inbound website meeting cannot be scheduled within X number of days. We have a large volume of inbounds coming to our site, especially during holiday periods, and often times prospects have to book a meeting more than 7 days out. We want to get pro-actively notified that this is occurring and set the number of days for notification. This will enable us to update our routing or put more reps in the queue. Currently we are flying blind and have to wait for feedback from prospects.
2 votes -
Centralized Reminder Email Management (Admin Control)
I’m running into ongoing issues with calendar booking reminder emails—especially since the new ChiliCal Firebase updates. Some of the reminders are pulling incorrect or outdated meeting links, and managing them has become increasingly difficult. On my personal links, I also have duplicate reminder that I cannot seem to remove.
Right now, I have to open each individual booking link just to view or edit the associated reminders, and there’s no centralized place to view everything I’ve created. I’d love to request the following:
A dedicated area to manage all reminder emails I've set up—ideally organized in a searchable, editable list.
…
2 votes -
Add suggested sizes/ratios and warnings for Company logo sizes
In the admin mockup for the booker in the Branding and language section, out logo looks fine. But in the actual booker sent out by our employees, the logo is squished.
Chili Piper's logo upload tool, unlike most other, does not have suggest image sizes and does not block you if your logo does not fit.
When looking at the HTLM of the booker, it appears that our logo has a rendered size of 200 × 56 px and rendered aspect ratio of 25∶7.
It would have been good to know this before we had multiple prospects and employees point…
3 votes -
Auto Provisoning: Cap # of users for specific teams/workspaces
When companies have multiple business units using Chili Piper, they may a designated number of licences per team. A cap on the number of users for specific teams will help clear governance of licences and will avoid teams 'stealing' licences from another team.
For instance, if ACME (UK) pays for 100 licences however, only 80 are assigned to them. They want to ensure that the remaining 20 does not get assigned to another team. Placing a cap on the other global teams would ensure that they won't be able to dip into UK's unused licences.
2 votes -
Bulk update teams
from the user table, under bulk actions, give the ability to add users to a team.
1 vote -
Restore deleted assets and routers at a later date
The metadata related to the infrastructure for assets and routers should be saved in case something goes wrong, gets accidentally deleted, etc.
A data repository to pull from would be great.
4 votes -
Limit Meetin Types for a given time period as an admin and En Masse
For meeting types availability - if an admin is adjusting the availability range for a meeting type, is there a way we could add in the ability to only allow meetings of that specific type for that date range for a specified group of users?
It appears the ability to limit meetings to a specific meeting type is only available for individual custom schedules. But the ability to do this on a single meeting type as an admin would save a lot of time.
This setup is very common for in-person events. Thanks!
2 votes -
audit log to see all history for prospect
For clients that are using multiple products, it'd be helpful to have an admin log so we can see all the products that prospect has touched. ie if the prospect booked a meeting through Concierge, then was assigned or had an update via Distro, then the meeting was handed off from one rep to another - there is no singular view that'll show that history.
1 vote -
Limit Total Booking Hours Per Day Instead of Number of Meetings
It would be great if people that use multiple calendar types had the ability to limit the total number of meetings scheduled across each of those instead of just at the individual meeting type level
2 votes -
Allow Non-Admin Users to Access "Meeting Activity" Report in the Fire Platform
In the old platform, agents (non-admin users) had access to the "Dashboard" section, which allowed them to view their upcoming and past events.
In the new Fire platform, the equivalent functionality appears to be the "Meeting Activity" report. However, this report is restricted to Admin-only access.
It would be very helpful if regular users could also view their own meeting activity within this report, to maintain visibility and autonomy over their scheduling history, similar to what was available in the previous platform.
1 vote -
Respect individual users free/busy org settings
If a user has restrictions set in Gcal/Outlook to allow only certain people to see the titles we need a way to respect that in Chili Cal. For this use case leadership have titles blocked from reps, but ops and other leaders can see it. In Chili Piper we can either block it completely or let everyone see it, we can't respect the individuals settings.
2 votes -
Provide the country code as a separate value from the Phone Data Field dropdown
When using a Data Field that requests a phone number, the UI presents a drop-down menu for selecting the country.
The country information could be provided separately or mapped within the Data Field, allowing me to directly determine the country without asking for the Country Name in a drop-down.
1 vote -
Book Meetings from Deals in Hubspot
Currently the Chili Piper Integration only allows for booking meetings from Contacts in the side panel within Hubspot. Being able to book meetings from Deals in Hubspot with the Contacts associated with the Deal would be a great additional feature.
2 votes -
Bulk edit Meeting Types across workspaces
They have a meeting type across 3 workspaces and want to apply the 'Prospect Booking Limit' and have that change made across all of these meeting types and workspaces
1 vote
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