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General Management

Ideas to Improve Chili Piper

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  1. Implement SCIM Support so users (and groups) can be fully managed through an Identity Provider like Okta. This includes adding, disabling and changing user attributes (email addresses, names).
    This would relieve the IT teams of repetitive work and mitigate the risk of an offboarded user still having an active account.

    38 votes

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  2. Currently the ChiliCal button will only show on the standard primary email field on a Lead or Contact in Salesforce. However, sometimes a customer will have multiple email addresses that are stored in secondary email fields. It would be useful for the extension to automatically show up on those fields, or to allow Chili Piper admins to customize which fields the extension shows up on.

    7 votes

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  3. SMS responses were available in Legacy but not in Fire. This was used to ensure that if an SMS response goes out and someone responds that the rep is able to see that.

    10 votes

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  4. Instead of sending emails from Chili Piper user's email, send it from an alias, like noreply@chilipiper.com

    11 votes

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    Planned  ·  2 comments  ·  Notifications  ·  Admin →
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  5. As we've gone live with Chili Piper and have booked a lot of test meetings, I'd like to be able to delete those meetings out of the system altogether. This way we can be sure these test meetings aren't skewing the distribution of legit meetings across our AEs unevenly.

    5 votes

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    1 comment  ·  Admin Powers  ·  Admin →
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  6. Allow pause settings for a user to happen at a universal level and not only on each individual router. Ideally, we could say, "John Doe" needs to be paused and we could do that in one place across all routers and not manage each individual one and pause him in several places.

    4 votes

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  7. Currently, the vacation recognition causes many issues and inconsistently recognizes vacation. Allow for an option to only recognize an all-day OOO event type to qualify as vacation - not just "busy" events all day. Show which events are triggering the vacation setting - sometimes we can't tell.

    2 votes

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  8. We would like to have the ability to limit the number of meeting per meeting type and not associated to the users in a distribution.

    3 votes

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  9. We've had an issue with bots coming through our form and setting meetings.

    Is it possible to add Captcha to our scheduling links to help block this spam?

    2 votes

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    1 comment  ·  Misc  ·  Admin →
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  10. If multiple reminders are set for a meeting and the customer replies to an earlier one via email, it would be useful to cancel the remaining reminders to avoid spamming the customer.

    2 votes

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  11. Reassigning a meeting via the Outlook add in is currently not supported. A rep must go to ChiliCal to reassign or an Admin can do so from the admin dashboard. Adding the ability to reassign from the calendar invite itself in Outlook would be feature parity with the functionality with Gcal users.

    2 votes

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  12. Proactive notification when reps' calendars are full and an inbound website meeting cannot be scheduled within X number of days. We have a large volume of inbounds coming to our site, especially during holiday periods, and often times prospects have to book a meeting more than 7 days out. We want to get pro-actively notified that this is occurring and set the number of days for notification. This will enable us to update our routing or put more reps in the queue. Currently we are flying blind and have to wait for feedback from prospects.

    2 votes

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  13. I’m running into ongoing issues with calendar booking reminder emails—especially since the new ChiliCal Firebase updates. Some of the reminders are pulling incorrect or outdated meeting links, and managing them has become increasingly difficult. On my personal links, I also have duplicate reminder that I cannot seem to remove.

    Right now, I have to open each individual booking link just to view or edit the associated reminders, and there’s no centralized place to view everything I’ve created. I’d love to request the following:

    A dedicated area to manage all reminder emails I've set up—ideally organized in a searchable, editable list.

    2 votes

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  14. 1 vote

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    0 comments  ·  Admin Powers  ·  Admin →
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  15. As an administrator, I love being able to see all the teams per user in the admin center. However, it would be great to be able to see the currently selected teams float to the top when I open up a user's teams.

    2 votes

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    1 comment  ·  Admin Powers  ·  Admin →
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  16. If a user has restrictions set in Gcal/Outlook to allow only certain people to see the titles we need a way to respect that in Chili Cal. For this use case leadership have titles blocked from reps, but ops and other leaders can see it. In Chili Piper we can either block it completely or let everyone see it, we can't respect the individuals settings.

    3 votes

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  17. Currently Concierge and Handoff can only create Events after a meeting is booked, but some people use Tasks instead of Events. It would be very useful to have a Task creation node in the routers, both for when meetings are booked or not booked.

    1 vote

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    0 comments  ·  Admin →
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  18. We'd like to have a User Control toggle that gives us the ability to force-enable "Availability for All" for all users in the workspace and prevents them from disabling it, as it's critical to our sherry-picking efforts.

    1 vote

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    0 comments  ·  Workspaces  ·  Admin →
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  19. Show the actual team member that doesn't have the specific license for the distribution, not just take me to the Manage License, and then I need to search through all users to find the one that is missing that license.

    1 vote

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    0 comments  ·  Admin Powers  ·  Admin →
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  20. The reminder emails that chili piper sends to guests, as well as the initial meeting invite email that chili piper sends when the guest books their demo, can those emails be mapped over to salesforce so we can see a history of them on the Lead/Contact record?

    Our reps work in salesforce and gong and being able to confirm whether those emails have been sent, and whether they were opened, in the place they are usually working would be great.

    1 vote

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    0 comments  ·  Misc  ·  Admin →
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